ABN: 85641263291
U3A PRIVACY POLICY
U3A Sapphire Coast will only collect information that is necessary for the legitimate functions of providing services to members. We will only collect personal information by lawful and fair means.
U3A Sapphire Coast will not use personal information for any purpose other than that which is related to the services provided. We will not disclose, sell, distribute, rent, share or pass on any personal information collected about you to any party other than for the purpose that has been disclosed.
Individual email addresses will not be disclosed to other members without the permission of the member. Course Leaders and others sending out group emails will wherever possible use the bcc address field to protect privacy.
From time to time we may bring to your attention services or other information which may be relevant. You have the right not to receive information from us. At the time of receiving your written request we will record this in our records.
You have the right to access personal information we hold about you. This will be provided subject to the exceptions contained in Part 5 of Schedule 1 to the Privacy Act 1988. You may request us to alter any personal information which is inaccurate, out of date, incomplete, irrelevant or misleading and we will take such steps as are reasonable in the circumstances to correct that information.
U3A REFUND POLICY
U3A Sapphire Coast is a not-for-profit learning community and mutual-aid movement. Our refund policies are appropriate to our structure, purpose and objectives.
Refunds will only be considered and, in its absolute discretion allowed, by the Committee of Management in accordance with the following guidelines.
Membership Subscriptions
Membership subscriptions apply to each calendar year and members must be financial in order to attend face to face or virtual classes. In general, membership subscriptions are non-refundable except in unusual circumstances and only if a request for refund is made within three months of payment. For example, a request for refund would be considered favourably if a member joined in order to attend a specific class and was subsequently unable to attend owing to the class being cancelled or over-subscribed. Any other case would be considered on its merits.
Class Fees
Class fees are non-refundable since they are typically only payable when a member attends a class at alocation or virtual meeting platform, where they are charged. For some courses, where charges apply up-front payment of fees may be required, typically for a full term. Refunds of such fees may be made in cases of severe illness or other hardship which prevents the member from attending all or part of a course and are in line with Australian consumer laws.
Donations
Donations made to U3A are accepted and used for the benefit of the wider U3A membership. Use of donations are determined by the U3A Committee of Management and may be viewed in the audited and published accounts of U3A.
Members making a donation may contact the U3A Committee of Management for follow-up of any matter specific to their individual donation.
Special Events
In respect of events such as Christmas lunches, visits to industries and places of interest arranged for members, including those organised by the Social Committee for which a fee is collected in advance from members, refunds will be made to members cancelling their booking in sufficient time that U3A will not incur any costs because of the cancellation. In cases of severe illness or other hardship, U3A may waive this condition. In the case of group theatre parties or other ticketed events, no refund will be made once a ticket has been purchased with that member’s payment.
U3A reserves the right to cancel any event for reasons such as weather conditions, insufficient members’ support or any other reason in its discretion, in which case booking fees will be refunded to members.
Returns
U3A is not a supplier of goods and therefore do not require a Returns Policy.